Norma Hernandez
Vice President, Operations, Human Resources, and Organizational Development

Since joining CDA in 1991 as a receptionist, CDA’s mission and vision has resonated with Norma. She believes Child/Human Development, like organizations, must actively and tenaciously pursue progressive change to achieve their goals. Norma relishes creative approaches to problem-solving that integrate the development of people, processes, and systems. Throughout CDA’s extensive growth spells and program changes, Norma enjoys strategizing for individuals, groups and programs to achieve and sustain their maximum potential.

She’s is an avid life-learner and holds a Master’s Degree in Business Administration (MBA) from Kaplan University, and a Bachelor’s Degree in Business Management with a Certificate in Human Resources Management from the University of Phoenix.

Norma, is a Certified Six Seconds EQ Practitioner (EQPC), Assessor (EQAC), Facilitator (CEQF), and Vital Signs (VS) consultant for leaders, teams and organizations.  At conferences and events including CAPPA, CCDAA and HAPS, Norma has spoken on topics such as emerging best practices in leadership, human resources, business management, operations and administration.

Norma enjoys spending her time with family, traveling, attending local and regional concerts and cultural events.  She loves animals and supports humane and ethical treatment of all living creatures.

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CDA Reimbursement Schedule
Family is authorized with a variable schedule

Variable schedules are reimbursed for the actual care hours provided that are within the hours authorized. The reimbursement will not exceed the amount billed by the provider or the full-time (FT) or part-time (PT) RMRC listed on the certificate for child care services. CDA will not reimburse for child absences, provider holiday or closure days on a variable schedule. If the full billed/invoiced amount is not paid, the parent is responsible for the difference directly to the provider.

Reimbursement of provider non-operation days/holidays

The number of reimbursable provider holidays and/or non-operation days is limited to a maximum of 10 days per fiscal year. Once these allowable limits are exceeded, reimbursement will be prorated for future closure days.

Reimbursement of registration fees, material fees, insurance fees

Fees for registration, material and/or insurance may be reimbursed if the current reimbursement amount does not exceed the Regional Market Rate Ceiling (RMRC). Reimbursement of these fees is limited to one (1) per child, per fiscal year and will be made in a single payment when requested on the child’s attendance record.

Note: For providers with programs that have multiple fees in one year or where it has been determined that the reimbursement amount exceeds the RMRC, the excess fees will be the responsibility of the parent.

License-Exempt Providers

When child care is authorized for a total of 25 or more hours per week the Full Time Weekly RMRC will be used. When child care is authorized for a total of less than 25 hours per week the Part Time RMRC will be used.

View the State’s RMRC by County See the full Program Guidelines

Congratulations! You may be eligible for CDA’s program.

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We’re sorry, you may not be eligible for CDA’s program.

If you would like to receive a personal eligibility screening, please complete the form below:

We’re sorry, it appears you may have different need for child care services than those listed.

To receive a personal eligibility screening, please call us at: (619) 427-4411 ext. 1400