Getting Ready for Your Appointment

We Are Open by Appointment Only

Our offices are now open to clients by appointment only. Changes and new procedures have been implemented to ensure the health and safety of our clients and staff.

Please take a moment to watch one of the short videos and read our FAQs below:

How to Prepare for Your Appointment

Getting Ready for Your Virtual Zoom Appointment

Watch this video before connecting to your virtual appointment.

Frequently Asked Questions (FAQs)

I would like to schedule an appointment, what should I do?

CDA is primarily scheduling virtual appointments using Zoom video-conference which can be accessed by your home computer, laptop or smart phone.  If you do not have the ability to conduct a virtual appointment from your home, please contact your Child Care Eligibility Specialist or Provider Specialist who can review and assess options available. Only a limited number of appointments may be held at CDA offices. If an appointment is authorized to be scheduled at one of the CDA offices, the meeting will be conducted through video-conference for health and safety reasons.  Please note: No walk-ins are permitted.

If you don’t know your Specialist information, please call us at:

Can I bring someone with me to my appointment?

To keep our clients and employees safe, we are limiting the amount of clients in our offices at any one time. Please avoid bringing your children or additional guests with you to your appointment. If you need to bring a translator to your appointment, please notify your Child Care Eligibility Specialist or Provider Specialist for prior approval.

What if I do bring my children with me to my appointment?

We will not be able to conduct your appointment if additional people come with you to our offices due to strict capacity limitations and we will need to reschedule your appointment or conduct your appointment virtually through Zoom.

How long will my appointment be?

Appointments are being scheduled in 2 hour blocks to ensure our team has enough time to fully complete the recertification or enrollment process and ensure there is time to answer all of your questions. Please make sure to arrive to your appointment early and bring all the required documentation.

Do I need to wear a mask to my appointment?

Yes, all clients and employees in our offices must wear a mask at all times. Hand sanitizer stations have also been installed around our offices for your convenience.

I cannot make it to my appointment, what should I do?

Please contact your Child Care Eligibility Specialist and Provider Specialist immediately to request your appointment to be rescheduled.

If you don’t know your Specialist contact information, please call us at:

I need to turn in my attendance records, do I need to schedule an appointment?

You do not need to schedule an appointment to turn in your attendance records. Original attendance records can be turned in via mail or in our drop box located outside of our offices. For drop box locations, click below:

If you have questions about your attendance records that can’t be handled over the phone or email, please contact your Provider Specialist to schedule an appointment. Please note: No walk-ins are permitted.

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CDA Reimbursement Schedule
Family is authorized with a variable schedule

Variable schedules are reimbursed for the actual care hours provided that are within the hours authorized. The reimbursement will not exceed the amount billed by the provider or the full-time (FT) or part-time (PT) RMRC listed on the certificate for child care services. CDA will not reimburse for child absences, provider holiday or closure days on a variable schedule. If the full billed/invoiced amount is not paid, the parent is responsible for the difference directly to the provider.

Reimbursement of provider non-operation days/holidays

The number of reimbursable provider holidays and/or non-operation days is limited to a maximum of 10 days per fiscal year. Once these allowable limits are exceeded, reimbursement will be prorated for future closure days.

Reimbursement of registration fees, material fees, insurance fees

Fees for registration, material and/or insurance may be reimbursed if the current reimbursement amount does not exceed the Regional Market Rate Ceiling (RMRC). Reimbursement of these fees is limited to one (1) per child, per fiscal year and will be made in a single payment when requested on the child’s attendance record.

Note: For providers with programs that have multiple fees in one year or where it has been determined that the reimbursement amount exceeds the RMRC, the excess fees will be the responsibility of the parent.

License-Exempt Providers

When child care is authorized for a total of 25 or more hours per week the Full Time Weekly RMRC will be used. When child care is authorized for a total of less than 25 hours per week the Part Time RMRC will be used.

View the State’s RMRC by County See the full Program Guidelines

Congratulations! You may be eligible for CDA’s program.

Let’s get started:

We’re sorry, you may not be eligible for CDA’s program.

If you would like to receive a personal eligibility screening, please complete the form below:

We’re sorry, it appears you may have different need for child care services than those listed.

To receive a personal eligibility screening, please call us at: (619) 427-4411 ext. 1400